Vz99 Terms and Conditions — Complete Platform Usage Guide

Welcome to vz99, an online gaming platform operated and managed by VZ99 Entertainment Ltd. This Terms and Conditions document ("Agreement") is a legally binding agreement between you ("User") and vz99 regarding the use of the website, mobile app, and all services offered under the vz99 brand.

By accessing vz99.lc, downloading the vz99 app, registering a new account, making a deposit, or using any of our services, you expressly and implicitly agree to comply with, be bound by, and act in accordance with all terms and conditions stated in this document, together with Privacy Policy and Responsible Gaming Policy us, all of which are considered part of this agreement.

If you do not agree with any part of this Agreement, please cease using the vz99 platform immediately. Your continued use of the platform following any changes to the terms will be deemed acceptance of the updated terms.

To use the services of vz99 in full, you are required to register a personal account. Registration is free and open to all individuals who meet the following eligibility requirements:

• Aged 21 years of age and above on the date of registration.
• Not appearing on any list of individuals prohibited from participating in online gaming activities.
• Possess full legal capacity to enter into a legally binding agreement.
• Not registering from a region or jurisdiction that explicitly prohibits participation in online gaming.
• Not being an employee, immediate family member of an employee, or business associate of vz99.

Each user is only permitted to hold one (1) registered account only. Multiple account registrations by the same individual — whether using different names, phone numbers, IP addresses, or payment details — are strictly prohibited and may result in the closure of all associated accounts and forfeiture of any balances held within.

All information provided during registration must be accurate, complete, and up to date. This includes your full name, identification card number, date of birth, email address, phone number, and bank account details. vz99 reserves the right to verify this information at any time and may request supporting documents as part of the KYC (Know Your Customer) process.

vz99 supports a variety of secure and trusted deposit and withdrawal methods, including all major local banks in Malaysia such as Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, AmBank, and Bank Islam, as well as digital wallets TNG eWallet, GrabPay, Boost, and ShopeePay.

Deposit: All deposits are processed in real time and credited to your vz99 account within minutes. The minimum deposit amount is as stated on the platform's payment page. vz99 does not charge any processing fees for deposits; however, your financial institution may apply their own charges.

Withdrawal: Withdrawal requests from players who have completed KYC verification are processed by vz99's automated system in under 3 minutes. Withdrawals can only be made to a bank account or digital wallet that has been registered and verified under the same user's name. Withdrawal requests to third-party accounts will not be processed.

• Daily and monthly withdrawal limits are as set on your account page.
• Vz99 reserves the right to request additional verification documents for withdrawals exceeding a certain amount.
• Any attempt to withdraw funds obtained through fraudulent or unauthorized means will be voided and reported to the relevant authorities.
• Bonus balances that have not met the wagering requirements cannot be withdrawn until those requirements are fully satisfied.

All transactions on the platform vz99 are protected by 256-bit SSL encryption and TLS 1.3 technology to ensure the security of your financial data at all times.

From time to time, vz99 offers a variety of bonuses, promotions, and reward programs to registered members. All such offers are subject to specific terms and conditions stated separately for each promotion, and those terms are considered part of this Agreement.

General principles applicable to all bonuses and promotions vz99 are as follows:

• Each bonus has a wagering requirement that must be met before any winnings derived from that bonus can be withdrawn.
• Bonuses may only be claimed once per user, household, IP address, or device, unless otherwise stated.
• Vz99 reserves the right to cancel, modify, or withdraw any promotion at any time without prior notice.
• Any attempt to exploit the bonus system, including but not limited to arbitrage betting or using multiple accounts to claim bonuses, is prohibited and may result in account closure.
• Bonuses obtained through fraudulent means or misrepresentation will be voided along with all wins generated from them.

All games offered on the platform vz99 — including slot games, live casino, fish shooting games, and sports betting — are operated using a random number generator (RNG) that has been verified and audited by independent international testing bodies. This ensures that every game outcome is truly random, fair, and free from any manipulation.

All players are required to comply with the specific rules of each game as displayed within the platform. vz99 is not responsible for any losses arising from a player's failure to understand the game rules before playing.

• Completed game results are final and cannot be disputed, unless there is clear evidence of a system technical failure.
• In the event of a technical disruption during a game session, vz99 will review system logs and determine the appropriate action — including restoring the game, voiding affected bets, or crediting back any lost balance.
• Vz99 reserves the right to void or suspend any wager suspected of involving fraud, unauthorized collusion between players, or exploitation of system errors (bug exploitation).
• The use of bots, automated software, or any technological tools to gain an unfair advantage in games is strictly prohibited.

As a trusted platform operating in compliance with international standards, vz99 carry out the Know Your Customer (KYC) process to ensure the safety of all users and prevent fraudulent activity, money laundering, and platform abuse.

Users may be required to submit the following documents as part of the verification process:

• Identity verification: A copy of your MyKad, passport, or other valid official identification document.
• Address verification: A utility bill, bank statement, or other official document showing your current address.
• Payment method verification: A screenshot or document confirming ownership of the registered bank account or digital wallet.

Users are fully responsible for keep your password confidential and their account login credentials. vz99 shall not be liable for any losses arising from unauthorized access to your account due to your own negligence in safeguarding your login credentials.

If you suspect your account has been accessed without authorisation, please contact the vz99 support team via live chat or Telegram immediately. vz99 will take prompt action to secure your account.

To ensure a fair and safe gaming experience for all users, vz99 sets out a list of behaviors that are strictly prohibited on this platform. Violation of any of the following prohibitions may result in a warning, temporary suspension, or permanent account closure:

• Registering more than one account or using another person's identity to register.
• Using automation software, bots, scripts, or any technological method to play automatically or gain an unfair advantage.
• Engaging in hedging or inter-account collusion to exploit the bonus system.
• Conducting cyberattacks, hacking attempts, or any action that may compromise the security and stability of the vz99 platform.
• Spreading false, misleading, or defamatory information about vz99 to third parties.
• Using the vz99 platform for money laundering or any other illegal financial activity.
• Threatening, abusing, or harassing any vz99 customer support staff.

vz99 genuinely cares about the well-being of our users. We believe that online gaming should be an enjoyable source of entertainment — not a financial burden or emotional strain. To that end, we provide a range of tools to help players maintain control over their gaming habits.

Responsible Gaming tools available to all vz99 users:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set a maximum amount you are allowed to lose within a specified period.
• Play Time Limit: Set session time limits to ensure you do not play for too long.
• Voluntary Break: Take a break for 24 hours, 7 days, 30 days, or a duration of your own choosing.
• Self-Exclusion: Long-term self-exclusion of 6 months to 5 years is available for those who need it.

If you or someone you know needs support regarding gaming habits, we encourage you to visit the Responsible Gaming us or contact the vz99 support team, available to assist at any time.

Platform vz99 provided on an "as-is" and "as-available" basis. While we make every effort to ensure the platform operates without interruption at all times, vz99 makes no warranties, express or implied, regarding continuous availability, accuracy of information, or the suitability of the platform for any particular purpose.

Vz99 shall not be liable for any loss or damage arising from:

• Service disruptions, system downtime, or technical issues beyond our reasonable control.
• Valid game results confirmed as the outcome of a fair RNG process.
• Actions or omissions by third parties, including game providers, payment processors, or internet service providers.
• Unauthorized use of your account by a third party resulting from your own negligence.
• Indirect, consequential, special, or exemplary losses even if vz99 has been informed of the possibility of such losses.

Under no circumstances shall vz99's total maximum liability to any user exceed the net deposit amount made by that user in the 30 days preceding the relevant claim.

vz99 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at its sole discretion. Significant changes will be communicated to users via in-platform notifications, registered email, or notices prominently displayed on vz99.lc.

It is the user's responsibility to review this Terms and Conditions page periodically. The "Updated" date displayed at the top of this document reflects the date of the last amendment made. Continued use of the vz99 continued after any change to the terms takes effect constitutes your implied acceptance of the amended terms.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to the use of the platform vz99 shall first be resolved through voluntary negotiation between both parties within 30 days from the date the dispute is raised in writing.

If a dispute cannot be resolved through negotiation, it shall be referred to binding arbitration in accordance with the agreed arbitration rules, and the arbitration decision shall be final and binding on both parties.

Nothing in these Terms and Conditions is intended to deny or limit any rights you hold under applicable consumer laws in your jurisdiction. If any provision of this document is found to be invalid or unenforceable, only that provision shall be void, while all other provisions shall remain in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact the vz99 support team vz99 via live chat or Telegram, available 24 hours a day, 7 days a week.