VZ99 Privacy Policy — Your Personal Data Protection

Welcome to the Privacy Policy page vz99. This document transparently and in detail explains how VZ99 Entertainment Ltd ("vz99", "we", "the company") collects, uses, discloses, transfers and protects your personal information when you use the vz99 platform, website, mobile app and services (collectively referred to as the "Platform").

This Privacy Policy applies to all users accessing the vz99 Platform, including website visitors, registered members, active players and any individual interacting with our platform in any capacity. By registering an account or continuing to use the vz99 Platform, you acknowledge that you have read, understood and agreed to this Privacy Policy.

As a platform operating in Malaysia, vz99 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable regulations relating to personal data protection. We take this responsibility seriously, as your trust is the foundation of everything we do.

Vz99 collects various types of personal information to enable us to provide a secure, trustworthy, and high-quality service to all users. Data is collected directly from you, automatically through your use of the Platform, or from legitimate third-party sources.

Information you provide directly:

• Full name as stated on your official identification document
• National Identity Card (MyKad) number or passport number
• Date of birth and gender
• Email address and mobile phone number
• Current residential address
• Bank account and digital wallet details for deposit and withdrawal purposes
• KYC documents submitted for the identity verification process

Information collected automatically:

Vz99 uses collected personal information solely for lawful, reasonable, and transparent purposes. Every use of data has a clear legal basis under Malaysia's PDPA, whether based on your consent, contractual necessity, legal obligation, or the legitimate interests of vz99.

The following are the primary purposes for which vz99 uses your personal data:

• Account management: Creating, verifying, and maintaining your user account, including the KYC and identity verification process.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Service delivery: Granting you access to all games, promotions, and features on the vz99 platform.
• Security and fraud prevention: Detecting, investigating, and preventing any fraudulent activity, money laundering, or platform abuse.
• Legal compliance: Meeting applicable regulatory reporting and compliance obligations.
• Customer support: Providing accurate and timely assistance when you contact the vz99 support team.
• Platform improvements: Analyzing usage patterns to improve platform functionality, performance, and the overall user experience.
• Marketing communications: Sending promotional information, bonuses, and the latest offers — only to users who have consented to receive such communications.

vz99 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, there are certain situations where your information may need to be shared with selected and trusted parties.

The following parties may receive portions of your information, subject to strict confidentiality agreements:

• Game providers: Licensed game development companies such as Pragmatic Play, Evolution, Playtech, and others that provide game content on the vz99 platform — data shared is limited to the minimum required for game functionality.
• Payment processors: Financial institutions, banks, and digital wallet providers that securely process your transactions.
• KYC service providers: Identity verification partners who assist us in authenticating the documents you submit.
• Cloud infrastructure providers: Hosting and data storage companies that maintain vz99 servers under strict data protection agreements.
• Regulatory authority: Government bodies or law enforcement agencies when required by applicable law.

The vz99 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and collect analytics data that helps us understand how users interact with our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session security and language preference memory. These cookies cannot be disabled.
• Performance Cookies: Collecting data on how you use the platform — most visited pages, errors encountered — to help us improve performance. This data is aggregated and does not identify individuals.
• Functional Cookies: Saving your preferences such as language, display theme, and game configuration for a more convenient experience.
• Analytics Cookies: Used alongside vz99's internal analytics tools to understand usage patterns and improve platform content.

You can manage cookie usage through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the vz99 Platform.

The security of your personal data is vz99's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected from unauthorized access, data breaches, and cyber threats.

The technical and organizational security measures we implement include:

• All data in transit between your device and vz99 servers is encrypted using 256-bit SSL/TLS for every communication.
• At-rest encryption for all databases containing sensitive user information
• Two-factor authentication (2FA) available for all user accounts
• Round-the-clock security monitoring by the vz99 cybersecurity team
• Periodic security audits by independent third-party security experts
• Role-Based Access Control to ensure only authorized staff can access user data
• Mandatory cybersecurity training programme for all vz99 staff
• A comprehensive incident response plan to address any data breaches promptly

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and vz99's commitment to user privacy, you have the following rights regarding the personal data we hold:

• Right of Access: You have the right to request a copy of all personal data we hold about you. Such requests will be processed within 14 business days.
• Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request prompt correction. You may also update certain information directly through your account settings.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data — subject to our legal obligations to retain certain records for periods specified by regulators.
• Right to Restriction of Processing: You may request that we restrict the processing of your data while a dispute is being resolved or a review is underway.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another service.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, and we are required to cease such processing immediately.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting any processing that has already taken place.

To exercise any of the above rights, please contact the vz99 data protection team via live chat or Telegram. We are committed to responding to all data rights requests within a reasonable timeframe.

Vz99 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. Our data retention periods are determined based on the type of data and relevant legal requirements.

• Active account data: Retained for the duration that your account remains active on the vz99 Platform.
• Financial transaction data: Retained for a minimum of 7 years from the transaction date, in accordance with financial and anti-money laundering legal requirements.
• KYC records and identity verification: Retained for a minimum of 5 years after account closure or the date of the last transaction.
• Customer support communication logs: Retained for 3 years for reference and service improvement purposes.
• Aggregated analytics data: Anonymised data used for platform trend analysis is retained indefinitely as it cannot be used to identify individuals.

Once the retention period expires or when you close your account and there is no longer any legal obligation to retain your data, vz99 will securely delete or destroy that data using methods that ensure it cannot be recovered.

Platform vz99 is designed exclusively for adult users aged 21 and above. We do not knowingly or intentionally collect any personal information from individuals under the age of 21.

If we find that any personal data has been collected from a minor without proper age verification, we will take immediate action to:

• Closing the account in question immediately
• Deleting all personal data associated with the account
• Returning any valid remaining balance to the original payment method
• Reporting incidents to the relevant authorities where required

Vz99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform improvements. The "Updated" date displayed at the top of this page will always reflect the date of the latest revision.

For significant and material changes, vz99 will provide clear notice to registered users via:

• In-platform notification upon your next login
• Notification email to your registered email address
• Notices prominently displayed on the vz99.lc website

Your continued use of the vz99 Platform after any Privacy Policy changes take effect constitutes your acceptance of the revised policy. If you do not agree with the changes, please stop using the Platform and contact us to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal data by vz99, our team is ready to assist you at any time.

You may contact the vz99 Data Protection Officer through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the vz99 Platform
• Telegram: Contact our support agent via the official vz99 Telegram channel
• Email: [email protected] — we will reply within 1–2 business days